The Benazir Income Support Programme (BISP) is a lifeline for millions of low-income families in Pakistan. It provides financial assistance to women from poor households so they can manage daily expenses, especially during economic challenges. However, in 2025, many beneficiaries have reported delays in receiving their BISP payments, causing confusion and concern.
In this detailed guide, we will explore the top 7 reasons your BISP payment may be delayed in 2025 and most importantly, we will also guide you on how to resolve these issues step by step.
1. Biometric Verification Failed – How to Fix It Through NADRA
One of the most common reasons for payment delays is biometric verification failure. When your thumbprints don’t match the NADRA records at the time of withdrawal, your payment cannot be processed.
Solution:
Visit your nearest NADRA office and update your biometric details. If your fingerprints are faded due to age or hard labor, request a reverification or facial recognition update. After updating, visit your nearest BISP Tehsil Office to retry the biometric verification.
2. CNIC Expired or Incorrect Information – Update Your Records
If your Computerized National Identity Card (CNIC) is expired or contains incorrect information (name, father/husband’s name, or address), the BISP system may block or hold your payments.
Solution:
- Check your CNIC expiry date.
- Visit NADRA and renew your CNIC if it’s expired.
- If there are any errors in your name or details, get them corrected.
Then visit the BISP office and submit your updated documents to activate your payment again.
3. Incomplete BISP Survey or Registration – Recheck Your Eligibility
Your payment may be stopped or delayed if your BISP Dynamic Survey was not completed or updated recently. The survey is crucial to assess your poverty score and verify eligibility.
Solution:
- Visit the nearest BISP registration center and ask if your survey data is complete.
- Complete the NSER (National Socio-Economic Registry) survey again.
- Ensure all family details, income, and household information are updated correctly.
If your PTM score changes and you remain eligible, your payments will be resumed.
4. Bank Account or Payment Center Issues – What You Should Do
In some areas, BISP payments are distributed through banks or partner retailers. If your payment center has changed or your bank account is inactive, you may experience a delay.
Solution:
Call the BISP helpline 8171 or visit the BISP website to check your payment center or bank update.
If you receive payments via a bank and it’s showing inactive, visit the bank and get it activated or open a new account if needed.
Ensure that your mobile number linked with BISP is active for receiving updates.
5. Technical Glitches in BISP System – When and Where to Report
BISP’s large database is sometimes affected by technical errors or server delays, especially during high traffic periods. This may result in your payment being temporarily held.
Solution:
First, wait 2 to 3 working days and recheck your status through the 8171 SMS service or online portal.
If the delay continues, visit your Tehsil BISP office and file a written complaint.
You can also call the helpline (0800-26477) to report system related issues.
Keep your CNIC and registration number with you while making a complaint.
6. Beneficiary Verification Pending – Steps to Get Verified Quickly
Sometimes, your BISP status may show as under verification, especially if there are issues with family registration, marital status, or household details.
Solution:
- Check your status by sending your 13-digit CNIC number to 8171.
If it says “verification pending,” visit your nearest Benazir Dynamic Registration Center.
Carry your CNIC, child B-forms, utility bills, and any supporting documents to speed up the verification.
Complete any missing steps requested by the BISP staff.
Once verified, your payment will be released in the next cycle.
7. Change in Government Policies or Fund Release Delays – Stay Informed and Updated
Sometimes, government budget delays or administrative changes result in a temporary pause in BISP disbursements. These delays are not linked to individual issues but affect all beneficiaries.
Solution:
Stay connected with official BISP social media channels and visit the 8171 Web Portal for real time updates.
Avoid relying on social media rumors or third party YouTubers who may spread fake news.
Wait for the official announcement. If funds are delayed nationally, no action is needed from your side.
Additional Tips to Avoid Future Delays:
- Keep your contact number active and updated in the BISP system.
- Regularly check your payment status via 8171 SMS or website.
- Do not share your CNIC or personal info with unauthorized agents or middlemen.
- Keep a photocopy of all submitted forms or receipts for your records.
Stay alert for SMS alerts from “BISP” or “8171” – these are official communication channels.
Final Thoughts
Payment delays can be frustrating, especially for families who depend on BISP assistance. But most issues have simple and straightforward solutions. Whether it’s a biometric mismatch, outdated CNIC, or survey problem taking action quickly can help you get back on track.
If you are facing a delay in 2025, don’t panic. Follow the solutions listed above and stay in touch with the official BISP communication channels. Remember, you are not alone, and the system is in place to support deserving families like yours.
Need more help?
- Visit the official BISP website at https://www.bisp.gov.pk
- contact their helpline: 0800-26477